Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: December 2025

1. Contact

2. Collecting Personal Information

3. How we use your Information

4. Sharing your information

5. Storage and Security

6. Your Rights

7. Cookies and Tracking

8. Complaints

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hi@tidephase.com.au.

2. collecting personal information

We may collect the following personal information:

- Name

- Contact details (email address, phone number, shipping/billing address)

- Order history and preferences

- Information from surveys, competitions, or sign-ups

- Website usage data (via cookies and analytics)

3. how we use your information

Your information may be used to:

- Process and ship your orders

- Provide customer service and updates

- Improve our website and services

- Send promotional emails (if you’ve opted in)

- Detect and prevent fraud

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

4. sharing your information

We do not sell or rent your personal information. We may share it with:

- Payment processors (e.g., Shopify Payments, PayPal)

- Shipping and logistics partners

- Marketing tools (for opt-in email marketing)

- Government agencies if required by law

5. storage and security

Your data is stored securely using encrypted servers and protected by up-to-date software. Access is restricted to authorised personnel only.

6. your rights

You may:

- Request access to your personal data

- Request correction of inaccurate information

- Opt out of marketing communications at any time

7. cookies and tracking

We use cookies to improve user experience and monitor website performance. You can disable cookies via your browser settings.

8. complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

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