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Whether you’re choosing the right piece, have a question about your order, or simply want to share your story, we’d love to hear from you.
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You might just find the answer you're looking for here. These are some of the questions we’re most often asked.
Is it really waterproof?
Yes. All TidePhase jewellery is designed for everyday wear and is waterproof, sweat-resistant, and suitable for showering, swimming, and the gym. Each piece is crafted to move with you through daily life without needing to be taken off.
What materials are used in TidePhase jewellery?
Our pieces are crafted using PVD-coated recycled silver and stainless steel, with gold options finished in durable gold vermeil. This ensures long-lasting wear, resistance to tarnishing, and a refined finish designed for everyday use.
How do I choose the right tide?
Each tide represents a different phase of life, from reflection and growth to balance, release, and transformation. Many people choose a tide based on where they are right now, while others gift a tide that reflects a meaningful moment. If you’re unsure, our Gift Guide and tide descriptions can help you find the right fit. Find Your Tide.
What comes with my TidePhase order?
Every order arrives thoughtfully packaged and ready to gift, including your TidePhase jewellery piece, our signature reusable recycled aluminium tin, a Tide Meaning Card, a soft cotton jewellery pouch, and a microfibre chemical free polishing cloth.
Do you offer free Shipping and gift packaging?
Yes. We offer free shipping on Australian orders over $99. International orders incur a shipping fee, which is calculated at checkout.
If you are sending this as a gift, we offer a free handwritten card - please specifiy your message at checkout.
Still curious? Got more questions? Visit our FAQs.
